Last Updated: August 5, 2026
Overview
At RNUV, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Return Eligibility
Returns are accepted within 30 days of delivery.To be eligible for a return, the item must:
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- Be unused, unworn, and unwashed.
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- Be in its original condition.
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- Include all original tags and packaging.
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- Be accompanied by proof of purchase or order confirmation.
Items returned without meeting these conditions may not be eligible for a refund.
Non-Returnable Items
If you haven’t received a refund yet, first check your bankFor hygiene and quality reasons, we cannot accept returns for:
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- Items showing signs of wear, washing, alteration, or damage caused by the customer.
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- Items without original tags.
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- Customized or personalized products.
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- Clearance or final sale items (unless defective).
Return Shipping
Customers are responsible for return shipping costs unless the item is:
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- Defective,
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- Damaged during delivery, or
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- Incorrectly shipped by RNUV.
We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned parcels.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within several business days. Processing times may vary depending on your payment provider or bank.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
If you require an exchange, please contact us before returning the item.
Late or Missing Refunds
If you have not received your refund after it has been approved:
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- Check your bank account.
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- Contact your credit card provider.
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- Contact your bank, as processing times may vary.
If you still need assistance, please contact us.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide clear photographs of the issue.
We will work with you to provide an appropriate solution as quickly as possible.
Need help?
Contact us at support@rnuv.com for questions related to refunds and returns.