Overview

At RNUV, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Return Eligibility

Returns are accepted within 30 days of delivery. To be eligible for a return, the item must:

• Be unused, unworn, and unwashed
• Be in its original condition
• Include all original tags and packaging
• Be accompanied by proof of purchase or order confirmation

Items returned without meeting these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene, quality, and product-specific reasons, certain items may not be eligible for return, except where otherwise required by applicable law:

• Items showing signs of wear, washing, alteration, or damage caused by the customer
• Items returned without their original tags
• Made-to-Measure, customized, or personalized products
• Clearance or final sale items, unless defective or otherwise eligible under applicable law

Return Shipping

Customers are responsible for return shipping costs unless the item is:

• Defective
• Damaged during delivery
• Incorrectly shipped by RNUV

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned parcels that cannot be tracked.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.

Exchanges

We offer exchanges for items that are defective, damaged, or incorrectly shipped. If you require an exchange, please contact us before returning the item so that we can provide the appropriate instructions.

Late or Missing Refunds

If you have not received your refund after it has been approved:

• Check your bank account again
• Contact your credit card or payment provider
• Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us for assistance.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide clear photographs showing the issue.

We will review the issue and work with you to provide an appropriate solution as quickly as possible.

Need Help?

For questions about returns, refunds, or exchanges, please contact us at support@rnuv.com.